Terms and conditions


The content of website www.joart.net is owned by the company Art & Music d.o.o.(OIB 11874640296) Rebar 82, 10000 Zagreb, Croatia. (hereinafter: ART & MUSIC). By using the website www.joart.net, the users accept the published General Terms and Conditions. ART & MUSIC and the users, by these General Terms and Conditions, manage obligations to one another when carrying out a purchase in the online shop www.joart.net. In the part, relating to the protection of personal information, the users accept these conditions.

The general terms and conditions are in accordance with the valid Croatian legislation. ART & MUSIC the right to change the general terms and conditions on the websites www.joart.net at any given time and without advance notification. All changes of General Terms and Conditions are binding for the user.


ART & MUSIC assumes no responsibility for possible consequences of the use of www.joart.net website and its content. ART & MUSIC reserves the right to change the content of the website at any given time without advance notification and assumes no responsibility for the possible consequences of these changes. ART & MUSIC strives to present information that is as accurate and up to date as possible, however possible mistakes regarding prices, delivery times, product descriptions , etc. on the website www.joart.net are not excluded and no damage liability or other responsibility is assumed for those, should they occur. The buyer of goods in the online shop www.joart.net has the right to a return or complaint. Photographs of items are symbolic and may not present the actual state (colours, materials, etc.).


Visitors may use the content of the website www.joart.net exclusively for personal and non – commercial purposes. The content is under copyright protection. Any other use, copying, publishing and distribution of online content or its individual parts without the permission of the company ART & MUSIC is forbidden.


The content of the online shop is accessible to anonymous users. Every user is individually responsible for content, entered into the www.joart.net website. If you decide for the purchase and to register to newsletter, the data entered shall be used solely for the purpose of purchasing products and establishing a business contact, and shall not be used for any other purpose or be made available to third parties


Data, entered by the user through the forms on the website www.joart.net or in any other way (by newsletter.) is confidential and treated in accordance with the valid Croatian legislation. ART & MUSIC will protect the data and prevent their abuse. Personal data will be used exclusively for the purpose, which the user has consented to. The user, too, is responsible for the protection of personal data, by ensuring the safety of their name and all datas.

The user explicitly permits the submission of gathered basic data to third parties and contractual processors with the purpose of the carrying out of the user’s order.



On the website www.joart.net it is possible to purchase products, presented in the online store www.joart.net.

An order in the online store www.joart.net is submitted, when the user receives an automatic electronic message. This electronic message is not a confirmation, that the product is in stock or that shipping is in progress. The order will be confirmed within 2 business days after the submission of the order with a new electronic notification on the confirmation of the order.

ART&MUSIC  will treat confirmed orders as irrevocable. In the case of an error, the client may cancel the order with no additional costs in the time before receiving the electronic notification, that the order has been confirmed.

ART&MUSIC  may reject the order, if there is a suspicion, that the website www.joart.net has been abused.

By carrying out the order, the client confirms, that they are familiar with the entire text of these Terms and Conditions and that they were explicitly notified of these Terms and Conditions before submitting the order.

The procedures of payment, delivery and returns of the goods are defined by the terms of purchase on the www.joart.net web site. ART&MUSIC  company and www.joart.net web shop, is the Seller of the goods offered on these web sites, and the Customer is the visitor of the web shop who orders at least one item.

To interpret the contract and these Terms and Conditions, the legislation of the Republic of Croatia is in use, and in the case of a dispute, the authorised court is the court of Zagreb, Croatia.

Products may be ordered twenty-four hours per day, seven days per week.

A product can be ordered by selecting the desired product electronically and placing it into the cart.

The product shall be considered as purchased at the moment of receiving a proof of its payment.


The Customer undertakes to pay on www.joart.net for the purchased products using the method selected while ordering the products.

The payment terms when purchasing goods from www.joart.net shop are:

Direct Bank Transfer
When Direct Bank Transfer is selected at the order confirmation as the method of payment, the customer will automatically receive an email confirming the account information from www.joart.net

The items will be shipped once the funds are received in ART&MUSIC account and the items are available for shipment.

ART&MUSIC receive payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified Paypal account is registered with.


Items will be shipped within 1 – 3 business days after payment is received.

ART&MUSIC ship through customer registered address. If customer need order to be shipped with different address, please notify us when you make a purchase.

Each piece before being shipped to the owner is carefully packaged in a specially reinforced box. ART&MUSIC guarantee that everyone will receive the order in its perfect condition.

Shipping will take place Monday through Friday, and ART&MUSIC will ship in 3-5 business days from the date of your order.
Shipping to the USA and other countries outside Europe takes approximately 7-20 working days.
Shipping to European countries takes approximately 5-10 working days.

Delivery is carried out by the Postal Service of Croatia and its correspondent partners in individual countries.  If Customer wish to have priority, or express mail delivery, as well as delivery confirmation or insurance, those can be arranged for an extra fee, depending on what you need. Once ART&MUSIC have sent your order ART&MUSIC will send shipping notification with a tracking number. Please consider any holidays into shipping time frames.

Shipping prices vary internationally, in addition to regional rates. ART&MUSIC do everything possible to give  the best in shipping costs. Shipping charges are non-refundable and are full responsiblity of customer.
ART&MUSIC are not responsible for any fees , duties or tariffs in your country so please get in touch with the local authorities in your country to get information on relevant issues.


ART&MUSIC will accept returns, return shipping to be payed by buyer.
If customer are not satisfied with our product, please contact us within 3 days of receiving merchandise. We will do everything possible to correct the problem.
If the item is damaged or not what you where expecting we will work through it to do everything possible to correct that.
If an item gets broken during shipping, please send us a picture of the item.
If we can repair it, we will ask you to send it to us and we’ll send it back repaired.
If we cannot repair it, we will replace it by sending another one or refund customer in some cases.
If we can still use some of the components to make  another one, we will need you to send it back to us-
If it is a unique item that cannot be replaced, we will ask you to send us back the item and we will refund you when we receive the package.
There is no refund on the shipping fees.
If there is a problem, please contact ART&MUSIC within 48 hours of you receiving the item.
All orders placed must be paid in full to be shipped.
If items lost or stolen during and after shipping is not our shop responsibility, however we would be happy to help in any way possible to make sure our customers are happy.



Please do not hesitate to contact us with any question or problem you might have so we can sort things out to your satisfaction 🙂
All items are described and photographed as accurately as possible but if you are not sure in something ask it before you purchase an item.



You have invested in a unique piece of handmade jewelry, which may have components and/ or delicate materials which will appreciate your tender loving care and handling.

Please protect your piece from contact with liquids.

Please don’t sleep or do vigorous exercise whilst wearing it as this may break glass or crystal components..


Additional policies and FAQs

We love custom orders as a gift for someone very dear and special to them. It is very fulfilling to create a one-of-a-kind piece. Custom orders are especially exciting when we create something for your big event such as your prom or wedding.

We have had the honor of working with several brides and would love to create something for your big day.

When we create a unique piece for you, we always send a picture for approval before shipping.




Subscribe to JO Art NEWSLETTER

Join our mailing list to receive the latest news and updates from our team. Enjoy the privilege to get exclusive products and special discounts


You have Successfully Subscribed!

Pin It on Pinterest

Share This